Last Updated: October 2026
At Gives Followers we prioritise fulfilment transparency and customer satisfaction. This policy defines exactly how refunds and complimentary refills are executed, and it forms part of our Terms of Service.
1. 30-Day Refill Protection
Because of platform algorithm adjustments and user-initiated un-follows, social accounts naturally experience minor count variances over time.
- Every promotional package includes 30-day automatic refill coverage, counted from the date the campaign completes.
- If your count drops below the purchased amount within that window, email support@givesfollowers.com with your order ID and profile URL.
- Our team initiates a manual replenishment within 24 hours of notification, at no additional charge.
2. Refund Eligibility
You are entitled to a full or partial refund in the following circumstances:
- Non-delivery: your order has not initiated within 48 hours of payment confirmation and you have not received support assistance in the meantime.
- Incorrect delivery: an order was fulfilled to an incorrect account because of a technical error on our side.
3. Non-Refundable Circumstances
A refund cannot be issued where:
- You submitted an invalid, private, or mistyped profile username.
- You changed the account username, or switched the profile to private, during the campaign window.
- The profile was deleted, suspended, or restricted by the platform during or after delivery.
- A chargeback or dispute was filed before contacting our support team directly.
- The request is made more than 30 days after campaign completion.
4. How to Request a Refill or Refund
- Send an email to support@givesfollowers.com from the email address used for the order.
- Include your order ID, the profile URL, and a short description of the issue.
- Refill requests are confirmed within 24 hours. Refund requests are reviewed within 2 to 3 business days.
5. Refund Method and Timing
Approved refunds are returned to the original payment method. Depending on your bank or payment provider, the credit may take a further 5 to 10 business days to appear on your statement.
6. Chargebacks
If you file a chargeback or dispute directly with your bank before contacting us, the order cannot be reviewed for a refund or a refill, as we have no opportunity to resolve the issue through our support process.
7. Contact
Support is available Monday to Saturday, 09:00 to 19:00 Gulf Standard Time (UTC+4). Reach us at support@givesfollowers.com or on +971 56 599 4327.
