Answers to the questions we are asked most often about our packages, delivery, refunds, and account safety. If your question is not covered here, email support@givesfollowers.com and we will respond within one business day.
Do I need to give you my Instagram password?
No. We only need a public username or profile URL. We never ask for passwords, and we never ask for access to your account. Please treat any message claiming to be from us and requesting your password as fraudulent and report it to us immediately.
How long does delivery take?
Orders usually begin within 10 to 60 minutes of payment confirmation. Delivery is paced gradually across 24 to 72 hours rather than arriving all at once, so that the activity pattern on your profile stays natural.
Will this get my account banned?
We cannot guarantee how a platform responds to any third-party activity, and no third-party provider can honestly make that promise. What we can guarantee is that we never take control of your account, never need your credentials, and deliver through standard public profile links. Keep your profile public during the campaign window.
What happens if my follower count drops?
Platforms routinely run maintenance sweeps that cause natural fluctuations. Every package includes 30 days of complimentary refill protection. Email us your order ID and profile URL and we will replenish the count free of charge, usually within 24 hours of the request.
Can I get a refund?
Yes, in defined circumstances. A full or partial refund applies if your order does not start within 48 hours of payment, or if it was delivered to the wrong account because of our error. Please see the Refund and Refill Policy for the full list of eligible and non-refundable situations.
Why did you change my package to a refill instead of a refund?
Refill is normally the faster resolution because it restores the count you paid for without a multi-day banking cycle. We will switch to a refund on request if that is what you would prefer.
Which platforms do you cover?
Our current catalogue covers Instagram followers, likes and views, YouTube subscribers, and TikTok followers. Additional networks can be quoted on request through our support team.
Do you offer custom or larger volumes?
Yes. Contact support with your target profile and the volume you need, and we will prepare a tailored package with a written quote.
How do I track my order?
You receive an order receipt by email immediately after checkout, and a delivery confirmation once the campaign completes. You can also reply to that email at any time to check the current status of your order.
Can I cancel an order before it starts?
If your order has not yet initiated, email us as soon as possible and we will cancel it and issue a full refund. Once delivery has begun, the refund conditions in our Refund and Refill Policy apply.
Is Gives Followers affiliated with Instagram, TikTok, or YouTube?
No. We are an independent digital marketing distributor. We are not endorsed by, sponsored by, or affiliated with Instagram, Meta Platforms, Inc., TikTok (ByteDance Ltd.), YouTube (Alphabet Inc.), or any other platform operator. All trademarks belong to their respective owners.
What payment methods do you accept?
We currently accept PayPal and card payments processed through PCI-compliant third-party gateways. Availability of a specific method can vary by region, and the checkout page shows what is enabled for your location.
Do you offer a guarantee on your service?
Yes: 30-day refill protection on every order, and a refund where the order fails to start or is mis-delivered. We do not make claims about platform algorithm outcomes, because no third-party provider can responsibly do so.
How do I contact a human?
Email support@givesfollowers.com, call +971 56 599 4327, or use the form on our Contact page. Support runs Monday to Saturday, 09:00 to 19:00 GST.
